Política de Devoluciones

The maximum term available to the Client to send his communication is 14 calendar days from the date he received the Products. The Customer must return the Products purchased in perfect condition (neither damaged, nor dirty, nor open), properly protected and in their original packaging. Before returning the Product, the Client must ensure that it is duly protected and sealed so that it does not suffer damage during transport. Once the Store receives the returned Products and after verifying their good condition, the amount corresponding to the returned units will be reimbursed using the same means of payment that the Customer used for the initial purchase. The return costs that can be attributed to the Client will amount to the equivalent of the corresponding ordinary mail transport rate. However, depending on the nature of each Product this may be different. The Store reserves the right to pass on the expenses generated if the Product is not in perfect condition. Withdrawal will not proceed when due to the very nature of the Products purchased it is impossible to do so, without prejudice to the corresponding claim for damages suffered, including, specifically:

(i) Products made according to the indications or specifications of the consumer or that have been personalized for him;

(ii) Products that have expired within the withdrawal period;

(iii) Products that are not in perfect condition.